Privacy Policy

1. Scope

This Privacy Policy explains how uimo ("uimo", "we", "us", or "our") collects, uses, discloses, and protects information when you use our website and services, including our AI-assisted motion creation, editing, preview, and export features (the "Service").

2. Information We Collect

We may collect the following categories of information.

• Account information: email address, display name, username, profile information, and information provided by login providers when you sign in.
• User content: prompts, instructions, code, uploaded images or videos, motion files, previews, exports, and other content you create, edit, upload, or generate through the Service.
• Billing information: subscription plan, billing status, payment dates, payment identifiers, and related records needed to manage your subscription.
• Usage and device information: IP address, cookies, device information, browser information, access dates and times, referring pages, feature usage, logs, and similar diagnostic information.
• Communications: messages, inquiries, feedback, and other information you send to us.

We do not store full credit card numbers or equivalent payment credentials. Those details are handled by our payment processor.

3. How We Use Information

We use information for the following purposes.

• To provide, operate, authenticate, and maintain the Service.
• To create, edit, preview, render, export, store, and manage motions.
• To provide AI-assisted generation, editing, and support features.
• To process subscriptions, billing, payments, invoices, and plan-based limits.
• To respond to inquiries and send service, security, billing, or policy notices.
• To detect, investigate, prevent, and respond to abuse, fraud, errors, and security incidents.
• To analyze usage, improve quality, develop features, and understand how the Service is used.
• To comply with applicable laws, enforce our terms, and protect our rights and users.

4. AI Processing and User Content

To provide AI-assisted features, we may process and send prompts, instructions, code, uploaded assets, motion data, and generated outputs to AI service providers. We use this processing to generate or edit motions, understand your requested changes, and return results inside the Service.

Do not submit passwords, authentication credentials, government identifiers, sensitive personal data, confidential third-party information, or any information you are not authorized to process through an AI service.

We do not use AI processing to make decisions that produce legal or similarly significant effects about you. We aim to limit information sent for AI processing to what is reasonably necessary to provide the requested feature.

5. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, protect the Service, remember settings, analyze usage, and improve the product. You can control cookies through your browser settings, but disabling cookies may prevent some features from working.

We use Google Analytics to understand how visitors and users interact with the Service. Google Analytics may use cookies and similar technologies to collect usage information. You can learn more at How Google uses information from sites or apps that use its services.

6. Service Providers and Disclosures

We may disclose information to service providers that help us operate the Service, such as payment processing, authentication, hosting, storage, rendering, AI processing, analytics, security, customer support, and communications providers. These providers process information for us or in connection with the services they provide.

We may also disclose information when required by law, to protect rights and safety, to enforce our terms, or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are commonly used under California privacy laws.

7. International Transfers

We may process and store information in countries or regions other than where you live, including Japan and the United States. Where applicable privacy laws require safeguards for international transfers, we rely on appropriate transfer mechanisms or contractual protections.

8. Legal Bases for EEA and UK Users

If the GDPR or UK GDPR applies, our legal bases may include performance of a contract, legitimate interests, consent, and compliance with legal obligations. Our legitimate interests include operating, securing, improving, and supporting the Service, preventing misuse, and understanding product usage.

9. Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain business and accounting records, resolve disputes, prevent abuse, enforce agreements, and comply with legal obligations. We delete or anonymize information when it is no longer needed for those purposes.

10. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how we process your personal information. You may also have the right to opt out of certain processing where applicable.

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond as required by applicable law.

12. Children's Privacy

The Service is not directed to children under 13 or the minimum age required by applicable law. If you are a minor, you may use the Service only with consent from a parent or legal guardian. If we learn that we have collected personal information from a child without required consent, we will take appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other appropriate means. The updated policy will be effective when posted unless stated otherwise.

14. Contact

Email: hello@uimo.ai

Support hours: Weekdays 10:00-17:00 JST, excluding Japanese holidays